— A Video Q&A Series



My Two Cents on How to Improve Design Process


Small Changes, Big Impacts

Overview

Houzz is an online platform for home remodeling and design services. As a home decor lover, it is my go-to app when looking for design ideas and inspirations. It is a great product, but a quick usability testing reveals that users are struggling with some issues while using the mobile app.

Challenge

The challenge is to understand users’ response to the current Houzz mobile app, discover pain points and propose a solution to improve their experiences.

Process

I started the process with guerrilla usability testing to understand current problems. During the following phases, I used affinity mapping to determine priorities, created task…

Shu Jiang

UX designer @Google l tech • design • music • art • food • travel | Connect with me: linktr.ee/yobi321

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